Refund policy
A. Revocation Instruction
Introduction:
Consumers are entitled to a right of revocation under the following conditions, whereby consumers are any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor their independent professional activity:
Right of Revocation:
You have the right to revoke this contract within fourteen days without stating any reasons. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last goods.
To exercise your right of revocation, you must inform us (Anna Schmidrathner, Landstraßer Hauptstraße 64/14, 1030 Vienna, Austria, Tel.: Upon request, Email: anna@pyjanna.com) by means of a clear statement (e.g., a letter or email sent by post) about your decision to revoke this contract. You can also fill out and submit a sample revocation form or another clear statement electronically in your customer profile (https://shopify.com/5794725970/account). If you make use of this option, we will promptly send you a confirmation of receipt of such revocation (e.g., by email).
To meet the revocation deadline, it is sufficient for you to send the notice of exercising the right of revocation before the expiration of the revocation period.
Consequences of Revocation:
If you revoke this contract, we shall reimburse you all payments received from you, including delivery costs (except for the additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event no later than fourteen days from the day on which we receive notification of your revocation of this contract. We will use the same means of payment for this reimbursement as you used for the original transaction unless expressly agreed otherwise; in any case, you will not incur any fees for such reimbursement. We may withhold reimbursement until we have received the goods back or you have provided evidence that you have sent back the goods, whichever is the earlier.
You shall send back or hand over the goods to us immediately and in any event no later than fourteen days from the day on which you notify us of the revocation of this contract. Returns must be addressed exclusively to the following address:
Anna Schmidrathner
Landstraßer Hauptstraße 64/14, 1030 Vienna, Austria
The deadline is met if you send the goods before the expiry of the fourteen-day period. You bear the direct cost of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for the examination of the nature, properties, and functionality of the goods.
General Information:
- Please avoid damage and contamination of the goods. Please return the goods in their original packaging with all accessories and all packaging components. If you no longer have the original packaging, please ensure sufficient protection against transport damage with suitable packaging.
- Please do not return the goods to us unfree.
- Please note that the above points 1-2 are not a prerequisite for the effective exercise of the right of revocation.
B. Revocation Form
If you want to revoke the contract, please fill out this form and send it back to:
Attn: Mrs. Anna Schmidrathner
Landstraßer Hauptstraße 64/14, 1030 Vienna, Austria
Email: anna@pyjanna.com